Putting People First
Friendly and professional debt collection process – Boost your cash flow in 30 days.
Refer a Debt
Our collection processes
A formal letter of notification requesting payment is sent within 24 hours of placement. All correspondence is in compliance with latest GDPR and we follow strict code of practice based on the highest industry standards (CSA).
Our initial telephone contact is a request for the balance of the account. In cases where immediate full payment is not possible, Friendly Ease Solution reviews the debtor’s circumstances to formulate a plan to liquidate the debt through regularly scheduled payments that work for both the debtor and our client.
In addition, we use compliant dialling systems to maximize our contact efficiency. All payment plans are continually monitored to ensure payments are made promptly. The debtor is contacted immediately should any scheduled payment be missed. This ongoing account management results in faster settlement should the debtor’s circumstances change during the course of the collection process.
We will update our clients regularly as needed on the progress of the collection process. We are transparent and friendly.
Remittance
All monies recovered are remitted on a monthly schedule. This practice differs from many agencies and law firms that remit only when the entire balance has been recovered. Their method allows them to operate on your money for extended periods of time, tying up the funds that are rightfully yours.
Friendly Ease Solution also provides you with a monthly remittance report on all accounts with collection activity for that month. This report accompanies your monthly remittance statement and details the information you need to apply all money to your internal accounting system.
For higher volume clients who interface directly with Friendly Ease Solution, greater levels of reporting can be customized within our system and exported back to you.
